Returns and Withdrawal

1. Right of withdrawal
Consumer customers have the right to withdraw from the purchase within 14 days of receiving the product, without having to state the reason, as provided for by the Consumer Code.

2. Hygienic warranty seal — essential condition
As these are cosmetic products applied to the skin, each item is shipped with a tamper-proof warranty seal. The right of withdrawal can be exercised exclusively if the seal is intact and the product has not been opened or used. Breaking the seal results in the loss of the right of withdrawal for proven hygienic reasons, as the product cannot be returned once opened.

3. Return procedure
To exercise the right of withdrawal, the customer must contact our customer service department within 14 days. The product must be returned intact, sealed, and in its original packaging. Return shipping costs are borne by the customer.

4. Refund
Upon receipt and verification of the product (intact seal), we will issue a refund within 14 days using the same payment method used for the purchase.

5. Damaged or non-compliant products
In the event of a defective or damaged product during transport, replacement or refund is at our expense. We strongly recommend accepting the package "under reservation" if the packaging is visibly damaged: noting the reservation on the courier's delivery note at the time of delivery is a necessary condition for any refund for transport damage.

6. Sample (optional)
For some fragrances, a 3 ml sample is available, allowing you to try the perfume while keeping the seal of the main bottle intact.

For information: Goccia d'Oro customer service, info@gocciadoro.eu.