Frequent questions

Frequently Asked Questions

1. What distinguishes Goccia d'Oro from other perfumeries?

A: Goccia d'Oro is an Italian brand that offers a unique artisanal perfumery experience. We are dedicated to creating personal and home fragrances, with exclusive handmade products.

2. Where are your products made?

A: All our products are created entirely in Italy, in the heart of our artisanal workshop. This allows us to ensure the highest quality and to strictly follow Italian and international regulations.

3. What types of fragrances are available?

A: We offer a wide range of fragrances, including those for personal use and for the home. In addition to perfumes, we also offer body oils, deodorants, and other products with artisanal fragrances.

4. How can I purchase your products?

A: You can purchase our products directly through our eCommerce site. Simply add the desired products to your cart and follow the checkout process. We ship within Italy and will ship worldwide in the future.

5. What are your return and refund policies?

A: We are confident in the quality of our products, but if for any reason you are not satisfied, please contact us within 30 days of receiving the product. We will help you arrange a return or refund. We do not accept returned products if they have been used.

6. Do you have a loyalty program or discounts for regular customers?

A: We may evaluate a discount or gift based on our marketing choices and policies, which change from time to time.

7. How can I contact customer service?

A: For any questions or requests for assistance, our customer service is available via email at info@gocciadoro.eu or through the contact form on our website.

8. Are you open to new collaborations or partnership proposals?

A: Yes, we are always looking for new collaboration opportunities. If you are interested in working with us, contact us to discuss your ideas and proposals.

9. How can I receive news and updates on your products and offers?

A: Subscribe to our newsletter to receive news, updates, and exclusive offers via email. Don't miss the opportunity to stay updated on the latest from Goccia d'Oro.